Oshop Support Policy

Last updated: 06/06/2025

At Oshop, we're committed to delivering not just great products—but great service too. Whether you have questions before buying or need help after your order, our support team is here for you every step of the way.

 Customer Support Hours

Our support team is available during the following hours:

Monday – Saturday: 9:00 AM – 6:00 PM (AEST)
Sunday & Public Holidays: Closed

How to Reach Us

You can get in touch with us through:

• Email:  contact@oshop.com

• Contact Form: Available on our Contact Us page

• Live Chat: Whatsapp icon 

We aim to respond to all emails and queries within 24–48 hours on business days.

What We Can Help With

Our support team is happy to assist you with:

• Product questions and recommendations

• Order tracking and delivery updates

• Returns, exchanges, and refunds

• Technical issues with your online shopping experience

• Faulty or incorrect product concerns

• Bulk orders or special requests

Technical & Website Issues

If you’re facing any problems using our website (e.g., checkout issues, login errors), please email us with:

• A short description of the issue

• Any error messages (screenshots are helpful!)

• Your browser/device details

Our Commitment

We strive to provide timely, helpful, and respectful support to all our customers. In return, we ask for the same courtesy while communicating with our team.

Still Need Help?

If your issue isn’t resolved or you need to escalate a concern, you can write to our support lead at:
 contact@oshop.com